Career

To ensure that the clinic meets/exceeds the sales targets provided to it.

To take the responsibility of complete operations in the clinic such as clinic infrastructure, machines, stocks, tools, petty cash and the operational standards.

To Maintained Fixed Assets registers and take care of the fixed assets in the clinic.

Train, Guide, retained and motivate the clinic teams to perform better.

To be responsible to send HR related things to HR department like Attendance, New joinee, left etc.

To be responsible for Ensuring Standardization of Clinics as per SOP.

To be responsible for Product Explanation / Consultations / Counseling & Closing.

To be responsible for Service Sale, Products Sale, Medicines Sale, Up Selling & Cross Selling.

To be responsible for retention and daily appreciation of staff.

Evaluate employee performance and develop individual development plans.

Quarterly KRA of existing staff and monthly KRA of new staff.

To be responsible for assisting training staffs.

To be responsible for implementing at clinic any new policy / SOP.

To be responsible to take reference, Review & Feedback from patient.

To be responsible for Handling Customer Complaints & Queries.

Reporting to Management / ASM / RSM / NATIONAL HEAD about Performance of clinic/ MIS/ Reports.

To be responsible for ensuring grooming standards as per the company are met.

Should take up Hair Treatments as and when required / instructed in case of exigency and emergency requirement.

Handle front desk Receiving Calls and give apt. Make sure all patients goes with next apt.

To maintained stock and Clinic cash & Petty Cash.

Do billing in ERP as and when required.

To make sure clinic have buffer stock at any given point of time and coordinate with back office for the same.

Humility, Being Polite and empathetic towards Staff & Patients.

Being Approachable & Friendly.

Active Listening.

Pleasant and Confident.

Persuasion Skills.

Excellent Communication Skills.

Excellent Presentable Skills.

Excellent Team Management Skills

Patience & Assertiveness.

Good Computer Knowledge.

Multitasking across various roles in the clinic to ensure prompt Patient Service.

To ensure that the clinic meets/exceed the Sales Targets provided to it.

To be responsible for Product Explanation / Counseling / Closing.

Should do follow up calls as and when required.

To be responsible to take reference, Review & Feedback from patient.

To be responsible for Handling Customer Complaints & Queries.

To be responsible for Service Sale, Products Sale, Medicines Sale, Up Selling & Cross Selling.

Train, Guide and Motivate the clinic teams to perform better.

To take the responsibility of complete operations in the clinic such as clinic infrastructure, machines, stocks, tools, petty cash and the operational standards.

To be responsible for ensuring grooming standards as per the company are met.

Should take up Hair Treatments as and when required / instructed in case of exigency and emergency requirement.

Presentation Skills.

Fluent in English.

Teamwork.

Sales.

Team Management.

Inventory Management.

Front desk Handling.

Call Handling.

Diagnose patient conditions using examinations and tests.

Supervise and manage the hair transplant surgery.

Based on their findings, prescribe treatment and medications to attempt to heal any illnesses or injuries.

Problem solving for patients and coordination as necessary. Handle any operations related activities that may be required.

Need to do treatment that is related to hair transplant like PRP, Skin treatment.

To be responsible for product explain & Procedure.

Need to assist hair & skin treatment like Micro-dermabrasion, Chemical Peels, CO2, Q-Switch laser, Laser Hair Reduction, facials, PRP, assist in procedures like Botox/Filler/Thread lift etc.

Assisting surgery( Hair transplant) with doctors

Ensures a high degree of Customer Service and experience for all customers coming to the clinic

Building a good rapport with Patients and suggesting suitable products & Services to them.

To perform services for hair, skin & weight loss treatments and laser treatment

To maintain hygienic set up in the room and ensure that all equipment’s and items present in the room are clean and fit for use.

Being attentive to Customers at all times.

Assuring the highest standard of customer care and services at all time, explaining the benefits of the service.

Helping customers to complete medical questionnaires so any allergies or health issues are flagged up.

Making sure that all equipment is properly sanitized and cleaned.

Create, Maintain & Update Patient’s Database on a regular basis.

Multitask to ensure smooth Clinic Functioning.

Handle inbound calls and taking messages, fixing appointments, transferring calls to concerned person.

Responsible for doing outbound calls (Bundle Calling) to the clients as per the instructions / targets allotted.

Responsible for Product Explanation and Upselling & Cross Selling.

Responsible for Feedback, Review and Reference Collection.

Good Communication Skills

Active Listening

Pleasant and Confident

Persuasion Skills

Patience & Assertiveness

Well Groomed & Presentable.

Answer and direct phone calls in a polite and friendly manner

Welcome visitors in a warm and friendly manner, and answer any questions visitors have

Maintain reception area and all common areas in a clean and tidy manner at all times

Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer

Keep detailed and accurate records of visitor requests and of calls received

Receive deliveries; sort and distribute incoming mail

Take inventory of supplies and restock as needed

Maintain the general office filing system

Order front office supplies and keep inventory of stock

Update calendars and schedule meetings

Keep updated records of office expenses and costs

Ensure that the equipment is sanitized before use

Deal with all general inquiries, explain procedures and make new and follow-up appointments.

Taking care of patients and engaging them and helping them voluntarily.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Provide information regarding various services available.

Fix appointments over phone/person

Be a link between the patients / attenders & the doctors.

Ensure that the patients / attenders are kept comfortable at all times & ensure to meet their requirements as laid down in clinic rules.

Engaging the patients. Talking to them and trying to understand.

Helping the patients to fill the registration forms.

Keep in touch with the Billing department to ensure the entries of all the diagnosis done for the respective patients.

Collect reference from patients, need to do cross sale, medicine sale & upgrade

Explain the packages and procedures costs to customers.

Collecting the feedbacks/ Google reviews/ video testimonial from all patients.